FAQ

Everything our clients ask most often, answered in full. If something is missing, write to us — we reply within 24 hours on business days.

How long until my order ships?

Orders are prepared and dispatched within 5 to 8 business days of payment confirmation. You will receive a confirmation email the moment your parcel leaves us.

How long does delivery take?

Delivery takes 5 to 12 business days after processing is complete. Business days exclude weekends and public holidays. Customs clearance can add time on international orders.

Do you ship internationally?

Yes. We ship worldwide, and every order is fully tracked from dispatch to delivery. A small number of destinations restrict fragrance imports; if yours is affected we will contact you before charging.

Where is my tracking number?

It is sent by email as soon as your parcel is dispatched. Tracking can take up to 72 hours to show its first movement — this is normal and does not mean anything is wrong. If nothing appears after that, contact us.

Can I return a fragrance?

Yes, within 14 days of receiving your order — provided the bottle is unopened and still sealed in its original cellophane and box. For hygiene and product safety reasons we cannot accept fragrances that have been sprayed or unsealed, unless faulty or not as described.

When will my refund arrive?

Once your return is received and inspected, approved refunds are issued to the original payment method within 14 days. How quickly the money appears depends on your bank or card provider.

What if my bottle arrives damaged?

Photograph the parcel and the bottle as they arrived and email us with your order number. Breakages and leaks are replaced or refunded in full, return postage included, at no cost to you.

Will I pay customs or import duties?

International orders may incur import duties or taxes on arrival. These are set by your local authorities and are the responsibility of the recipient. We have no control over these amounts.

Which payment methods do you accept?

All major cards and the secure payment options shown at checkout. Your details are encrypted and processed directly by our payment providers — we never store card information.