If a fragrance is not right, we make it straightforward to send it back. You have 14 days from delivery to decide.
At a glance
14 days to return · Sealed bottles only · Damaged or faulty items covered in full
Your return window
Request a return, exchange or refund within 14 days of receiving your order. Fragrances must be unopened, still sealed in their original cellophane, and returned with the box and any accessories supplied.
Why sealed only
Fragrance is applied to skin, and once a bottle has been unsealed or sprayed we cannot verify or resell it safely. This is a hygiene and product safety requirement, not a technicality — and it is why we would rather help you choose well before you order than process a return afterwards.
How to start
Email us with your order number and the reason for the return. We will confirm the request and send you the return address and instructions. Please do not send items back before receiving authorisation — unauthorised returns may not be accepted.
Return shipping
Unless the item is faulty, incorrect or damaged on arrival, return postage is the customer's responsibility. Use a tracked service and pack the bottle securely — we cannot refund a parcel that does not reach us, or one that arrives broken.
Damaged, leaking or incorrect items
If a bottle arrives broken, leaking, faulty or is not what you ordered, contact us with photographs and your order number. We arrange a replacement or a full refund, return postage included, at no cost to you.
Exchanges
The fastest route is to return the sealed bottle for a refund and place a new order for the fragrance you want. This way the replacement ships immediately rather than waiting on the return to arrive.
Refunds
Once your return is received and inspected we confirm the outcome by email. Approved refunds are issued to the original payment method within 14 days of approval. Processing time at your bank or card provider is outside our control.
Returns: support@fragrancesvitali.com · +44 7828 778104